Woke up: La Cruz, Mexico
Went to sleep: La Cruz, Mexico
Today Verizon agreed to put the $650 US dollars they mistakenly took from our US Bank account back.
Following my trip to Oregon in January, I informed Verizon I was returning to Mexico. “Please put my phone back on your Canada/Mexico plan.” I requested. I guess they forgot, or maybe some $7.00 per hour clerk with very little training entered the wrong code because the next thing I know I’m being charged roaming fees.
I have spent over six hours on four different calls since March 15 trying to get my money back.
There have only been two stressful and persistent challenges we’ve faced while cruising in Mexico.
1. US Bank
US Bank can’t seem to remember I’m out of the country. Although I went to the bank prior to our departure and told them I would be travelling they persist in assuming there is fraudulent activity on my card.
Ever since we arrived in Mexico, every other time I try to use the bank card, the transaction is denied. At this point I have the toll free number for card services on speed dial.
Every time they put a hold on my card I call them and every time I call them they apologize and promise to put notes in my file. They turn my card back on from their remote location and I get my money.
Like I said, Verizon and US Bank cause us more stress than the rough ocean, the sharks, and the crocodiles combined.